Forres Mechanics Football Club Customer Charter
The Customer Charter sets out the commitment of Forres Mechanics Football Club to give our supporters a safe and enjoyable experience of football.
1.1 Ticket Sales
We are committed to providing access to our matches by offering:
In the event of a fixture being abandoned before half time, a full refund of the purchase price will be given.
We are committed to ensuring that our supporters are kept informed by:
We are committed to ensuring that the highest standards of on-site catering are provided by:
We are committed to ensuring that all merchandise sold by the club is of good quality and value for money by:
5.0 CUSTOMER SERVICE
We are committed to providing the highest level of service to our customers by:
service to all our supporters.
For further information please write to us at:
Forres Mechanics Football Club
Reviewed March 2016
Review Date March 2017
Forres Mechanics Football Club Unacceptable Conduct Policy
Along with other Scottish Highland Football League clubs Forres Mechanics Football Club wants to create and promote a positive environment at its matches where both the home and away supporters can enjoy their team’s performance. Forres Mechanics football Club will work on an on-going basis with other Scottish Highland Football League clubs and the relevant agencies to develop and maintain such an environment.
Forres Mechanics Football Club requires that, as far as is reasonably practicable, its players, supporters, officials and any other person connected with the club do not engage in Unacceptable Conduct at a match. This responsibility is not limited to Mosset Park Stadium but extends to Forres Mechanics Football Club matches at any other stadium.
Forres Mechanics Football Club also has a responsibility for, as far as is reasonably practicable, to ensure that good order and security is maintained at matches played at Mosset Park Stadium. Forres Mechanics Football Club accepts its responsibility and will not tolerate any form of unacceptable conduct.
Policies and procedures are in place to prevent and deal with incidents of Unacceptable Conduct.
2. UNACCEPTABLE CONDUCT
Unacceptable Conduct is conduct which is violent and/or disorderly and includes using words, conduct or displaying any writing or other action which indicates support for, or affiliation to, or celebration of, or opposition to an organisation proscribed in terms of the Terrorism Act 2000.
2.2 Violent Conduct includes:
Disorderly conduct involves any activity which stirs up or sustains, or is likely, or is intended to stir up or sustain hatred or ill-will against or towards individuals or groups of people.
2.3 Disorderly conduct includes:
Conduct which stirs up or sustains or is likely or is intended to stir up or sustain hatred or ill will towards individuals or groups because of:
It is an offence punishable by law for any person to enter or attempt to enter the ground:
All persons entering the ground may be searched by police or stewards
All persons who enter Mosset Park Stadium on a match day are covered by these rules including all employees and volunteers of Forres Mechanics Football Club whilst discharging their duties for the Club.
Any supporter who engages in unacceptable conduct will be liable for sanctions imposed by the Club which may involve ejection from the stadium, withdrawal of a season ticket and/or exclusion from future matches involving the Club.
Any official, employee or volunteer of the Club who engages in such activity will be subject to the Club's internal discipline procedures.
Whilst it is appreciated that behaviour such as that listed above involves the minority
of individuals in our society, Forres Mechanics Football Club wishes to ensure that we continue to maintain the highest standards both on and off the field of play and that the name 'Forres Mechanics Football Club' is associated with good and sporting behaviour at all times.
N.B. Smoking in the Stand at the Mosset Park is prohibited.
Reviewed: March 2016
Review Date: March 2017
Forres Mechanics Football Club Disability Policy
Forres Mechanics Football Club is a member of the Scottish Highland Football League and opposes all forms of unlawful or unfair discrimination on the grounds of disability. No applicant or employee shall receive less favourable treatment because of disability.
It is in the interest of Forres Mechanics Football Club and those who work for it to ensure that all available human resource talents and skills are considered when employment opportunities arise. As such Forres Mechanics Football Club is committed to maintaining and managing a diverse work force.
This policy is applicable to all staff, contract workers, spectators and guests of the Club on all premises and places of work occupied by the Club.
2.0 POLICY PURPOSE
The purpose of this policy it to ensure that Forres Mechanics Football Club complies with the Disability Discrimination Act 1995 and to ensure that disabled people falling within the definition of the Act are treated equally and fairly.
In line with the Disability Discrimination Act 1995, in this policy:
3.0 CLUB POLICY
3.1. It is the Club’s intention to comply with the requirements of Part III (The provision of goods, services and facilities) of the Disability Discrimination Act in that:
4.1 When considering persons for employment Forres Mechanics Football Club will not discriminate against a disabled person:
Reviewed by Dr James Anderson: March 2016
Review Date: March 2017