• Customer Charter
  • Disability Policy
  • Unacceptable Conduct
  • Children's Rights
  • Anti-bullying

 

Forres Mechanics Football Club
Customer Charter

1. PURPOSE

The Customer Charter sets out the commitment of Forres Mechanics Football Club to give our supporters a safe and enjoyable experience of football.

1.1 Ticket Sales

We are committed to providing access to our matches by offering:

  • Ample access to games at Mosset Park Stadium for non-season ticket holders. For all-ticket matches, non-season ticket holders will be able to purchase tickets after the initial requirements of season ticket holders have been met.
  • A range of season ticket and individual match ticket prices, including concession prices for schoolchildren and senior citizens (over 60).
  • Support for disabled customers and their carers. Dedicated, easily accessible areas are available in both home and away standsto disabled/visually impaired supporters and their carers.
  • Tickets for Cup competitions priced according to the status of opposition with season ticket holders able to purchase their own seat prior to general sale.
  • To abide by the rules and ground regulations of football’s governing bodies regarding the allocation of tickets to visiting clubs.

In the event of a fixture being abandoned before half time, a full refund of the purchase price will be given.

2.0 COMMUNICATION

We are committed to ensuring that our supporters are kept informed by:

  • Consulting our supporters on a regular basis through meetings and on-going direct communication.
  • Communicating changes in policy and business practices via most effective forms of communication – internal and external e.g. customer information packs, match day announcements and e-mail.
  • Continuing to develop ways to consult key stakeholders including members, sponsors, local authorities and other interested parties.
  • Giving the earliest possible notice of any changes to our ticketing policy.

Undertaking to keep supporters informed as to fixture changes by providing fixture lists at start of the season, on-going updates through the media, the supporters website and e-mails to season tickets holders and other mailing lists.

3.0 CATERING

We are committed to ensuring that the highest standards of on-site catering are provided by:

  • Subcontracting our catering service for both fast food outlets and hospitality. This outsourcing will ensure a fresh approach, quality and service to our consumers.
  • Offering a wide range of hospitality products to meet both individual and corporate budgets, with the highest level of quality and service throughout.

4.0 MERCHANDISING

We are committed to ensuring that all merchandise sold by the club is of good quality and value for money by:

  • Planning for all replica strips to have a lifespan of at least two seasons unless changes are enforced due to contractual obligations.
  • Providing early details of the next intended change of both Home and Away strip, including the launch date of each new strip as soon as it is known.
  • Offering refunds and exchanges on merchandise beyond our legal obligations.
  • Not knowingly purchasing goods or merchandise from any supplier or manufacturer who does not fully comply with the labour, safety and other relevant statutory instruments of the countries of manufacture with regard to age of employees, health and safety of employees, hours of work and minimum wages.

5.0 CUSTOMER SERVICE

We are committed to providing the highest level of service to our customers by:

  • Continually monitoring the service we provide for our supporters.
  • Reviewing and changing our processes to achieve the highest possible level of service to all our supporters.
  • Treating all our customers in a professional and courteous manner at all times.
  • Responding to any contact from a supporter within fourteen working days, unless circumstances dictate otherwise.

6.0 INFORMATION

For further information please write to us at:

Forres Mechanics Football Club

Mosset Park

Lea Road

Forres

IV36 1AU

Reviewed March 2017

Review Date March 2018

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Forres Mechanics Football Club

Disability Policy


1.0             INTRODUCTION

Forres Mechanics Football Club is a member of the Scottish Highland Football League and opposes all forms of unlawful or unfair discrimination on the grounds of disability. No applicant or employee shall receive less favourable treatment because of disability.

It is in the interest of Forres Mechanics Football Club and those who work for it to ensure that all available human resource talents and skills are considered when employment opportunities arise. As such Forres Mechanics Football Club is committed to maintaining and managing a diverse work force.

This policy is applicable to all staff, contract workers, spectators and guests of the Club on all premises and places of work occupied by the Club.

2.0            POLICY  PURPOSE

The purpose of this policy it to ensure that Forres Mechanics Football Club complies with the Disability Discrimination Act 1995 and to ensure that disabled people falling within the definition of the Act are treated equally and fairly.

In line with the Disability Discrimination Act 1995, in this policy:

  • DISABILITY refers to a physical or mental impairment which has a substantial and long-term adverse effect on his ability to carry out normal day-to-day activities.
  • DISABLED PERSON refers to a person with such a disability.
  • DISCRIMINATION refers to treating someone with a disability less favourably than he treats others whom have no disability, and that treatment cannot be shown to be justified in relation to the activities or circumstances involved.

 

3.0             CLUB POLICY

 

3.1.    It is the Club’s intention to comply with the requirements of Part III (The provision of goods, services and facilities) of the Disability Discrimination Act in that:

  • The Club is committed to ensuring that its disabled supporters and customers have as full access as is reasonably possible to make to all goods, services and facilities provided or offered to the public by the Club.
  • The Club recognises that not all of its facilities are fully accessible to disabled customers and confirms that it is committed to making the necessary reasonable adjustments described by the Disability Discrimination Act and its relevant Codes of Practice to ensure full compliance with the legislation.
  • The Club will provide free access for supporters with disabilities and halfprice admission for their carers The Club will ensure that the scheme does not discriminate between disabled people with differing impairments.
  • The Club is committed to making the necessary reasonable adjustments described by the Disability Discrimination Act and its relevant Codes of Practice to ensure full compliance with the legislation.
  • The Club will undertake such additional works as are reasonably required within the timescales set out in the Act.
  • The Club has a grievance procedure in place and guarantees to its disabled supporters and customers that any complaints of discrimination will be dealt with quickly under that procedure.
  • The Club has advised its staff that any incident of discrimination under the provisions of the Act is a serious matter and will be dealt with under the Club's Disciplinary Procedures.

4.0             EMPLOYMENT

4.1 When considering persons for employment Forres Mechanics Football Club will not discriminate against a disabled person:

  • In the arrangements made for the purpose of determining whom employment should be offered to.
  • In the terms under which employment is offered.
  • In deliberately refusing to offer or not offering employment to someone based on their disability.
  • In the opportunities afforded to a person (i.e. training, promotions or any other work benefit).
  • In dismissing someone or subjecting them to any detriment based on their disability.

Reviewed by Dr James Anderson: March 2017

Review Date:  March 2018

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Forres Mechanics Football Club
Unacceptable Conduct Policy

1. GENERAL

Along with other Scottish Highland Football League clubs Forres Mechanics Football Club wants to create and promote a positive environment at its matches where both the home and away supporters can enjoy their team’s performance. Forres Mechanics football Club will work on an on-going basis with other Scottish Highland Football League clubs and the relevant agencies to develop and maintain such an environment.

Forres Mechanics Football Club requires that, as far as is reasonably practicable, its players, supporters, officials and any other person connected with the club do not engage in Unacceptable Conduct at a match. This responsibility is not limited to Mosset Park Stadium but extends to Forres Mechanics Football Club matches at any other stadium.

Forres Mechanics Football Club also has a responsibility for, as far as is reasonably practicable, to ensure that good order and security is maintained at matches played at Mosset Park Stadium.  Forres Mechanics Football Club accepts its responsibility and will not tolerate any form of unacceptable conduct.

Policies and procedures are in place to prevent and deal with incidents of Unacceptable Conduct.

2. UNACCEPTABLE CONDUCT

2.1 Definitions

Unacceptable Conduct is conduct which is violent and/or disorderly and includes using words, conduct or displaying any writing or other action which indicates support for, or affiliation to, or celebration of, or opposition to an organisation proscribed in terms of the Terrorism Act 2000.

2.2 Violent Conduct includes:

  • Any actual, attempted or threatened physical violence against any person/persons
  • Intentional damage to property.

Disorderly conduct involves any activity which stirs up or sustains, or is likely, or is intended to stir up or sustain hatred or ill-will against or towards individuals or groups of people.

2.3 Disorderly conduct includes:

Conduct which stirs up or sustains or is likely or is intended to stir up or sustain hatred or ill will towards individuals or groups because of:

  • gender, colour, race, nationality or ethnic or national origin
  • membership of a religious group or of a social or cultural group with perceived or actual religious affiliation
  • sexual orientation, transgender identity
  • disability

It is an offence punishable by law for any person to enter or attempt to enter the ground:

  • Whilst in possession of a controlled container which is or was capable of holding liquid and which if thrown would be capable of causing injury to another person
    • Whilst in possession of alcohol
    • Whilst drunk
    • Whilst in possession of any article or substance whose main purpose is the emission of a flare for purposes of illuminating or signalling or the emission of smoke or visible gas
    • Any article which is a firework

All persons entering the ground may be searched by police or stewards

In addition:

  • Using threatening, abusive or insulting words or conduct
  • Displaying or writing anything which is threatening, abusive or insulting.

All persons who enter Mosset Park Stadium on a match day are covered by these rules including all employees and volunteers of Forres Mechanics Football Club whilst discharging their duties for the Club.

Any supporter who engages in unacceptable conduct will be liable for sanctions imposed by the Club which may involve ejection from the stadium, withdrawal of a season ticket and/or exclusion from future matches involving the Club.

Any official, employee or volunteer of the Club who engages in such activity will be subject to the Club's internal discipline procedures.

Whilst it is appreciated that behaviour such as that listed above involves the minority of individuals in our society, Forres Mechanics Football Club wishes to ensure that we continue to maintain the highest standards both on and off the field of play and that the name 'Forres Mechanics Football Club' is associated with good and sporting behaviour at all times.

N.B.  Smoking in the Stand at the Mosset Park is prohibited.

Chairman, FMFC

Reviewed:  March 2017

Review Date: March 2018

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Forres Mechanics Football Club
Children's Rights Policy Statement

Forres Mechanics Football Club is fully committed to embedding a rights-based approach in Scottish football.  We recognise and work within the general principles of the United Nations Convention on the Rights of the Child (UNCRC) for the best interests of the child, non-discrimination, participation as well as survival and development. 

For the purposes of this policy a child is recognised as someone under the age of 18 years.  This policy applies to all children regardless of age, gender, sexual orientation, disability, race, religion, socio-economic status or family circumstance.

Forres Mechanics will:

  • Respect the rights of children as paramount.
  • Provide opportunities for every child interested to play football to gain a positive experience.
  • Include and involve children in decision making, providing opportunities for children to be heard.
  • Promote and implement policies and procedures to safeguard the wellbeing of children and protect them from abuse, ensuring they know what to do and who they can speak to if they need help.
  • Promote and implement policies and guidelines to prevent and respond to bullying, ensuring they know what to do and who they can speak to if they need help.
  • Require members of staff, volunteers and members of the club to adopt and abide by this policy.
  • Train, support and supervise its members of staff, volunteers and members of the club to adopt best practice in embedding children’s rights and promoting, protecting and respecting these rights to children.
  • Respond to any concerns raised where a child’s rights are being denied in Scottish football.
  • Regularly monitor and evaluate the implementation of this policy, these procedures and associated safeguards in developing our child-rights based approach and include children’s views in this process.

 

Review

 

This policy and associated policies, procedures and safeguards will be regularly reviewed and will include children’s participation and feedback on the content and actual experience of implementation as part of the review:

 

  • In accordance with changes in legislation and guidance on children’s rights or following any changes within the club.
  • Following any issue or concern raised about children’s rights being denied within the club.

In all other circumstances, at least every three years.

 

Chairman, FMFC

Reviewed:  June 2017

Review Date: June 2020

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Forres Mechanics Football Club
Anti-bullying Policy Statement

Forres Mechanics Football Club is fully committed to safeguarding the wellbeing of all children in its care. We understand that children’s wellbeing can be seriously impacted by bullying behaviour.  Forres Mechanics FC therefore recognises the information provided for children by respectme, Scotland’s Anti-Bullying Service: ‘Bullying is never acceptable; it doesn’t make a child better or stronger to get through it and it should never be seen as a normal part of growing up.  Bullying is a behaviour that can make a child feel frightened, threatened, left out and hurt.  Something only has to happen once to make a child feel worried or scared to go to school or other places they enjoy going’.

For the purposes of this policy a child is recognised as someone under the age of 18 years.  This policy applies to all children regardless of age, gender, sexual orientation, disability, race, religion, socio-economic status or family circumstance.

Forres Mechanics FC will:

  • Respect the rights of children as paramount.
  • Work together to develop positive relationships amongst children and adults which are mutually respectful, responsible and trusting; and promote their emotional health and wellbeing.
  • Seek to prevent, reduce and respond effectively to bullying behaviour, through the implementation of this policy and guidelines.
  • Require members of staff, volunteers and members of the club to adopt and abide by this policy.
  • Train, support and supervise its members of staff, volunteers and members of the club to adopt best practice to prevent, reduce and respond to bullying.
  • Address the needs of children who are bullied as well as those who bully within a framework of respect, responsibility, resolution and support.
  • Respond to any concerns raised either in the experiences of children of poor practice/misconduct or abuse caused by an adult’s bullying behaviour.
  • Highlight bullying based on prejudice and perceived differences, to ensure our practices are effective in dealing with these issues.
  • Regularly monitor and evaluate the implementation of this policy and guidelines and include children’s views in this process.

 

Review

This Policy and guidelines will be regularly reviewed and will include children’s participation and feedback on the content and actual experience of implementation as part of the review:

  • In accordance with changes in guidance on anti-bullying or following any changes within the club.
  • Following any issue or concern raised about bullying within the club.
  • In all other circumstances, at least every three years. 

 

Chairman, FMFC

Reviewed:  June 2017

Review Date: June 2020

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